Resilient Businesses Need Relationships

Tourism can be a volatile business. Uncontrollable and unforeseen factors like weather, geopolitics, monetary fluctuation, war and global fears of pandemic can wreak havoc on the tourism industry.

Businesses that have the ability to recover from setbacks, adapt to change and forge forward in the face of adversity are those that are most resilient. A recent survey out of the UK confirmed the importance of resilience on an organization’s overall success. More than 800 employees from public, private and nonprofit entities were interviewed for the study by Gillian Shapiro and Sarah Bond. When asked what factors in life drawn most from a person’s reserve of resilience, people didn’t point to horrible business mistakes, tragedies, pressure to keep up with business or economic challenges – they pointed to their co-workers.

75% of those said that the biggest strain on their ability to be resilient was “managing difficult people or office politics.” This was closely followed by stress caused by working too much and having to carry on in spite of personal criticism.


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When those in the study were asked where their resilience came from 90% said it came from within “myself” and more than half said it came from their relationships while only 10% said it came from the business.


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Focusing just a bit more on those relationships at work can lead to a tremendous growth in resilience, allowing the company to grow more smoothly and for its people to confront their personal obstacles with greater confidence.

As Diane Couto wrote, “Resilient people possess three characteristics — a staunch acceptance of reality; a deep belief, often buttressed by strongly held values, that life is meaningful; and an uncanny ability to improvise. You can bounce back from hardship with just one or two of these qualities, but you will only be truly resilient with all three. These three characteristics hold true for resilient organizations as well.…Resilient people and companies face reality with staunchness, make meaning of hardship instead of crying out in despair, and improvise solutions from thin air. Others do not.”